How long does shipping take?
We aim to deliver your order within 10-18 days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances. Rest assured, we work diligently to ensure timely delivery to our customers worldwide.
Do you ship internationally?
Yes, we ship to most parts of the world! Whether you’re in North America, Europe, Asia, or beyond, we’re committed to delivering our luxury apparel to your doorstep.
What shipping methods do you offer?
We primarily use standard shipping methods to deliver orders. However, for certain locations or special circumstances, expedited shipping options may be available. Please contact our customer service team for further assistance.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Simply enter the provided tracking number on our website or the courier’s website to monitor the status of your delivery.
What if my order is delayed or lost in transit?
While we strive to ensure prompt delivery, delays or issues may occasionally occur, especially during peak seasons or due to unforeseen circumstances. If you encounter any problems with your delivery, please don’t hesitate to reach out to our customer service team. We’ll work tirelessly to resolve the issue and ensure your satisfaction.
What is your return policy for domestic shipments?
All items are exchangeable for store credit only. We are happy to accommodate returns within 14 days of purchase in-store or within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. Undergarments and socks are final sale.
How do I process a return?
In the event you need to process a return, please email miamilagarments@gmail.com
What happens when I purchase from third-party retailers?
We cannot accommodate return or exchanges for MIA MILA items purchased from other retailers. We are also not liable for items purchased elsewhere—whether full price or second-hand
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at miamilagarments@gmail.com so that we can help file a claim with the shipping carrier. Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.
Can I cancel or modify my order after it's been placed?
We process orders promptly to ensure quick delivery, which means we may not be able to accommodate cancellations or modifications once your order has been confirmed. However, please contact us as soon as possible, and we’ll do our best to assist you
How can I contact customer support?
For any inquiries, concerns, or assistance, our dedicated customer support team is here to help! You can reach us via email at miamilagarments@gmail.com
We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.
What method of payment is accepted?
Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and GooglePay
Do you cover duties/tax for international shipments?
All orders are subject to duties and taxes upon receipt and are the responsibility of the customer.